It's almost impossible to have a conversation about business telecoms these days without discussing VoIP but what actually is it and why is it such a hot topic for business owners and managers?
VoIP (Voice over Internet Protocol) is quite simply a technology that transmits voice traffic over an IP based network such as a companies internal LAN (Local Area Network) or the Internet. VoIP is gaining in popularity due to a number of benefits it holds over traditional forms of communication such as ISDN and is already extensively utilised by many carriers in the core and backbone networks.
The benefits of business VoIP
VoIP is the latest evolution of telecommunications and has been adopted by all the major carriers in the core network already. BT have already announced that ISDN services within the UK will cease by 2025 so everyone will need to start using a VoIP based service by this time if they want to continue to access features such as DDI numbers. There are even countries that have stopped supplying out-dated services such as ISDN in favour of VoIP. And most new telephone systems use VoIP technology on the internal LAN, even if they break out to the PSTN (Public Switched Telephone Network - see glossary) via ISDN. So why is VoIP proving so popular with customers and carriers alike?
When discussing telecoms with your supplier it's important to realise that VoIP happens in two places on a phone system, internal and external. And it's entirely possible that you can get many of the benefits of VoIP even if you can't get them all due to poor local connectivity.
We realise that understanding all of the options and what will work best for you can be confusing whish is why we're happy to lend our knowledge, expertise and experience to help you. Simply get in touch and we'll help where we can.
What is PBX is a question often asked by business owners and managers when they're looking at the options for their first small office phone system. The term PBX is one of the many TLA's (three-letter acronym's) that the business telecoms industry use and means Private Branch eXchnage, a technical term for a small office phone system.
A PBX (also sometimes called a PABX for Private Automatic Branch eXchange) allows businesses to connect all of their staff so that they can talk to each other as well as make and receive calls from customers and suppliers, etc.
The PBX has many features that allow a small business to control what happens to a call and ensure that it gets to the right person quickly and efficiently. These features also allow staff the operate in a much more productive way as less time is wasted passing calls between colleagues.
The latest innovations have seen some dramatic changes to what a PBX can do and driven the costs for small businesses down. The PBX can either be installed within your office or, through the implementation of VoIP (see our guide to What is VoIP), the phone system can be 'hosted' which drives your costs down even further.
Voxnet have many years experience in helping businesses to find the right small office telephone system and we'd be happy to discuss your requirements too so please feel free to contact us with any further questions.